U13_P6 & U12_P7 - Test Plans

Test Plan 1

IT Maintenance: Computer Blue-screening.

Test No	Test What?	How?	Expected Outcome	Actual Outcome	Comment
1	Computer blue-screening	Re-fitted missing CPU fan and heat sink	Yes – Computer no longer overheating	Working Computer
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Test Plan 2

IT Maintenance: Computer will not boot.

Test No	Test What?	How?	Expected Outcome	Actual Outcome	Comment
1	Operating System corrupted	Re-installed O/S	Yes – Computer booted as expected	Working computer
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Test Plan 3

IT Maintenance: Computer will not turn on.

Test No	Test What?	How?	Expected Outcome	Actual Outcome	Comment
1	Machine not powering up	Tried in another socket	No	Still not powering up	Try different power lead
2	Machine not powering up	Tried different power lead	No	Still not powering up	Investigate computer internally
3	Check all internal leads still connected	PC case opened and leads visibly inspected and reattached where necessary	No	No power	Check case header wires
4	Check all case header wires	Downloaded diagram from manufacturers website and compared to actual wiring	No	No power when on button pressed	Replace PSU
5	Replace PSU	Replaced PSU with known working part	No	No power when button pressed	Inspect motherboard for breakages
6	Inspect motherboard for breakages	Visual inspection of motherboard	No	Components broken and/or missing	Put computer to one side; awaiting instruction from client

Test Plan 4

IT Maintenance: Computer will not boot.

Test No	Test What?	How?	Expected Outcome	Actual Outcome	Comment
1	Operating System corrupted	Re-installed O/S	Yes – Computer booted as expected	Working computer
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Test Plan 5

IT Maintenance: Computer will not turn on.

Test No	Test What?	How?	Expected Outcome	Actual Outcome	Comment
1	Replace missing parts	Opened case installed new CMOS battery and RAM modules	No	Computer would not turn on	Check all internal connections and leads
2	Check all internal connections	Visual inspection of internal cables	No	Computer would not turn on	Check PSU
3	Check PSU is working	Tried PSU in another machine	No – PSU worked in other machine	Original machine would not work with known working PSU	Inspect motherboard
4	Inspect motherboard for damage	Visual inspection of motherboard	No	Physical damage to motherboard evident	Machine put to one side; awaiting further instruction from client
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Test Plan 6

IT Maintenance: Computer will not boot.

Test No	Test What?	How?	Expected Outcome	Actual Outcome	Comment
1	Operating System corrupted	Re-installed O/S	Yes – Computer booted as expected	Working computer
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6